At W&L Management NL BV Limited, customer satisfaction is important to us. We strive to deliver products that meet the agreed specifications and quality standards. This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds may be accepted.
By placing an order with us, you agree to the terms outlined in this policy.
1. Eligibility for Returns
Due to the nature of our business and the products we supply, returns are accepted only under specific circumstances.
A return request may be approved if:
The wrong product was shipped.
The product arrived damaged due to handling before delivery.
The product has a verified manufacturing defect.
The product differs materially from the specifications agreed upon in writing.
All return requests are subject to review and approval by W&L Management NL BV Limited.
2. Non-Returnable Items
Unless required by applicable law or otherwise agreed in writing, the following items are generally not eligible for return:
Used machinery or equipment sold “as is.”
Custom-made or specially ordered products.
Products modified at the customer’s request.
Goods damaged after delivery due to misuse, improper storage, or incorrect installation.
Products with missing parts resulting from customer handling.
Perishable or consumable goods where resale is not possible.
Products returned without prior authorization.
3. Return Request Procedure
To request a return, please contact us within 7 calendar days of receiving your order.
Your request should include:
Order or Invoice Number
Product Name
Description of the issue
Clear photographs of the product
Photographs of the packaging (if applicable)
Any supporting documentation
Our team will review your request and respond as soon as reasonably possible.
4. Return Authorization
Do not return any product without receiving written authorization from our customer support team.
Unauthorized returns may be refused or returned to the sender at the sender’s expense.
5. Return Shipping
Unless the return is due to our error or a verified product defect, customers are responsible for:
Return shipping costs
Insurance (if applicable)
Customs charges
Import or export fees
Packaging costs
Returned goods should be securely packaged to prevent damage during transit.
6. Inspection of Returned Goods
Once returned products are received, they will be inspected to verify:
Product condition
Reported defect or issue
Completeness of returned items
Compliance with this policy
Inspection may take several business days depending on the nature of the product.
7. Refunds
If a refund is approved, it will generally be processed using the original payment method, unless another method is agreed upon.
Refunds may be issued for:
The purchase price of the eligible product.
Shipping costs only where required by law or where the error was our responsibility.
Refund processing times may vary depending on your financial institution or payment provider.
8. Replacement Products
Where appropriate, we may choose to:
Replace the product.
Supply missing components.
Repair the product (where practical).
Offer an alternative product of equal value.
Issue a partial or full refund, depending on the circumstances.
The chosen remedy will depend on the nature of the issue and applicable law.
9. Damaged Shipments
If your shipment arrives visibly damaged:
Inspect the goods before accepting delivery where possible.
Note any visible damage on the carrier’s delivery documentation.
Take clear photographs of the goods and packaging.
Notify us within 7 calendar days of delivery.
Failure to report damage within this period may affect our ability to pursue claims with the carrier.
10. Order Cancellations
Orders may be cancelled before processing or shipment, subject to any costs already incurred.
Once an order has been shipped, it generally cannot be cancelled. In such cases, the return process described in this policy may apply if the return is eligible.
11. Limitation of Liability
Our liability for approved returns or refunds is limited to the purchase price of the affected product, except where otherwise required by applicable law.
We are not responsible for indirect, incidental, or consequential losses arising from the use or inability to use our products.
12. Force Majeure
We are not responsible for delays or inability to process returns or refunds due to events beyond our reasonable control, including:
Natural disasters
Government actions
Customs delays
Transportation disruptions
Labor disputes
War
Pandemics
Other force majeure events
13. Changes to This Policy
We reserve the right to update this Refund & Returns Policy at any time.
Any changes become effective upon publication on this page.
We encourage customers to review this policy periodically.
14. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us.
